Whether you're experiencing a mental health crisis or you're worried about a loved one's mental health, free help is available to you. In South Gloucestershire, England, there are 4 helplines that support with a range of mental health or behavioral health concerns.

It may seem scary to call. Knowing what to expect can help you feel more confident to access the free support that is available to you.

What are helplines or hotlines?

Helplines offer immediate mental health support to the public for free. When you contact a helpline, you will receive confidential counseling support either over the phone, text message or online chat. In some countries, helplines are also known as hotlines or crisis lines.

What kind of support do helplines offer?

Whether you just need someone to listen to you, or you're looking for more practical advice, a helpline responder can support you in the way you need. They will commonly ask questions to help you process your emotions, and may help you form a plan so you can feel more in control.

If I contact a helpline, who will I talk to?

Helplines are usually staffed by counselors and volunteers who are trained in how to support people in an emotional crisis. Some helplines are also run by peers who have a similar life experience to the topic they provide support with.

What issues can I talk to a helpline about?

Helplines are there for anyone who might be in need of free support for mental and behavioral health problems. If you are struggling with something specific, such as suicide, depression, anxiety, or domestic violence, there are often helplines that cater specifically to these issues. You may also be able to contact a helpline related to your demographic, such as helplines that are specifically for teenagers, veterans or the LGBTQ+ community. A lot of helplines provide support for a variety of mental and behavioral health issues, so you can talk with them about anything that is concerning you.

What is a suicide hotline?

In most countries, there is access to a suicide hotline number that you can call if you're having thoughts about wanting to die or ending your life. Suicide hotlines, often called lifelines or crisis lines, are usually accessible 24/7. Many suicide hotlines also support with all topics.

Can I contact a helpline for support with a person I'm worried about?

Yes. You can get in touch with a helpline if you're concerned about a loved one and don't know how to help. The helpline responder will talk with you about ways you can support the person you care about, including any available support networks and any actions or behaviours you can do to help them.

I'm in South Gloucestershire, England. What hotlines and helplines are available to me?

In South Gloucestershire, England, there are 4 hotlines and helplines that support with a range of topics.

The first helpline was set up in 1953. Today, there are over 2,000 helplines supporting with a wide variety of issues, experiences and demographics. Their shared desire to assist those going through emotional or mental distress binds them together. No matter what your problem is, talking to someone can help and helplines provide this vital service, for free.