If you are struggling with your mental health or concerned about a loved one, consider contacting a helpline for quick and free support. 1 helplines and hotlines are available in Bujumbura, Burundi.
It may seem scary to call. Knowing what to expect can help you feel more confident to access the free support that is available to you.
A helpline – also called a hotline or crisis line – is a free counseling service where you can talk to a person for emotional support. The support offered is free and confidential and in some cases, available 24/7. Depending on the helpline, support may be offered over the phone, text message or online chat.
Whether you just need someone to listen to you, or you're looking for more practical advice, a helpline responder can support you in the way you need. They will commonly ask questions to help you process your emotions, and may help you form a plan so you can feel more in control.
The people on the other end of a helpline or hotline are often counselors or volunteers who are trained in crisis counseling and active listening, and can offer you a safe space to talk freely about what's bothering you. Some helplines are staffed by peers who have some personal experience in the issue the helpline supports with.
Some helplines offer support for specific problems like suicide, depression, anxiety, domestic violence and sexual assault. Others help with certain demographics, such as veterans, youth or the LGBTQ+ community. Many helplines offer support for all kinds of mental and behavioral health problems – this means you can talk to them about anything that is on your mind.
Suicide prevention hotlines or lifelines are available in many countries. They exist to provide compassionate support to people who are feeling hopeless or are thinking of ending their lives. Suicide hotlines commonly support with all topics, which means they can help with any kind of problem, even if it's not suicide related. They are usually reachable at all hours of the day and night.
Helplines aren't just for the times when you need support. They can also be helpful if you're worried about someone else. When you contact a helpline for advice about someone you care about, they will talk with you about how you might support the person. This might look like support resources that person is able to access, or behaviors or actions you can take to help their situation.
In Bujumbura, Burundi, there are 1 hotlines and helplines that support with a range of topics.
The first helpline was founded in 1953. Today, there are over 2,000 globally. While there is a wide variety in the types of topics or populations helplines support today, they are united by a common thread: to help those who are experiencing emotional distress or crisis to find a meaningful path ahead. Whether it's you who needs support, or whether you have questions about a loved one who is showing warning signs of distress, calling a helpline can help you get the support you need and deserve.