It can be difficult to know where to turn when you're struggling with your mental health. Whether you're going through a tough time, or you're concerned about a loved one, you can turn to a helpline or hotline for crisis counseling support. 3 helplines are available in Switzerland to help you.
If you have doubts about calling, that's normal. Learning more about helplines and what to expect can help you feel more confident to call.
A helpline – also called a hotline or crisis line – is a free counseling service where you can talk to a person for emotional support. The support offered is free and confidential and in some cases, available 24/7. Depending on the helpline, support may be offered over the phone, text message or online chat.
Helplines provide a judgment-free space for you to talk, unpack your burdens and receive support. Their support may take the form of active listening, help processing emotions, and working with you to determine meaningful next steps.
When you call a helpline, you'll connect with a volunteer or counselor, or sometimes with a peer with similar experience to the topic of the helpline. They are often trained and experienced in active listening or crisis counseling. This means they know how to help people in your situation.
Helplines are crisis services that offer free support for a range of behavioral and mental health problems. There are helplines that are tailored to people experiencing particular types of emotional pain or crisis, such as suicide, depression, anxiety, abuse, and domestic violence. Others support particular demographics such as youth, children, veterans or the LGBTQ+ community. There are also helplines that will support you no matter what mental or behavioral health issues you may be experiencing.
For help with thoughts about harming yourself or ending your life, you can contact a suicide prevention hotline, also known as a crisis line or lifeline. Suicide hotlines are available 24/7 in most countries. These crisis services commonly support with any problem you might be facing, so you can also call them if you aren't thinking about suicide.
Yes. You can get in touch with a helpline if you're concerned about a loved one and don't know how to help. The helpline responder will talk with you about ways you can support the person you care about, including any available support networks and any actions or behaviours you can do to help them.
In Switzerland, there are 3 hotlines and helplines that support with a range of topics.
Globally, there are over 2,000 helplines and hotlines, and the support they offer varies across topics and populations. What unites them is their shared aim to support people who are experiencing mental health distress or emotional pain. Helplines are there to assist you in a time of emotional pain, and to support those who may be noticing warning signs of an emotional crisis in those they care about.