If you are struggling with your mental health or concerned about a loved one, consider contacting a helpline for quick and free support. 9 helplines and hotlines are available in Jersey.

Feeling hesitant to reach out is completely normal. Knowing what to expect can help you feel more comfortable.

What are helplines or hotlines?

Helplines, also known as hotlines or crisis lines, exist to provide free, confidential help to anyone in need of emotional support. Some helplines offer their services over the phone, and others over text message or chat. Many are available 24/7.

What kind of support do helplines offer?

Helplines provide a judgment-free space for you to talk, unpack your burdens and receive support. Their support may take the form of active listening, help processing emotions, and working with you to determine meaningful next steps.

Who will I talk to when I contact a helpline?

When you contact a helpline, you'll commonly speak to a volunteer or counselor who has been trained in crisis counseling or active listening, and is equipped to support you. Some helplines are operated by people who have a similar experience to the issue or topic that the helpline supports.

What issues can I talk to a helpline about?

Some helplines support with specific issues, such as suicide, depression, anxiety, and abuse. Others support with specific demographics, such as the LGBTQ+ community, veterans or young people. So if you're looking for tailored support, you might be able to find a hotline specific to your problem. There are also helplines that support with any problem that’s causing you distress – no matter how small or big it seems to you.

What is a suicide hotline?

In most countries, there is access to a suicide hotline number that you can call if you're having thoughts about wanting to die or ending your life. Suicide hotlines, often called lifelines or crisis lines, are usually accessible 24/7. Many suicide hotlines also support with all topics.

Can I contact a helpline for support with a person I'm worried about?

It can be worrying when a friend or family member is struggling with their mental health or experiencing a behavioral health crisis. Helplines will support you to better help your loved one, whether that is actions you could take to support them, or external support they might be able to access.

I'm in Jersey. What hotlines and helplines are available to me?

In Jersey, there are 9 hotlines and helplines that support with a range of topics.

Today, there are over 2,000 helplines globally. Helplines offer support for a wide range of experiences and populations, but they all share the same objective: to assist people who are going through emotional pain or mental health struggles. You may think that your problem isn't significant enough, or that it's too much. These concerns are normal. Helpline responders are prepared to help no matter what you're going through.