1-Tok Helpline is a free, inclusive, trusted 24-hour national telephone service that provides, survivor-centred, quality, non-judgmental and confidential counselling, information and referral services to adolescents and adult survivors of gender-based violence and children in need of care and protection. Our mission is to listen to and help women and children in PNG.

We are an integral part of the multi-sectoral effort to prevent and respond to gender-based violence and violence against children in PNG. We work in collaboration with communities and service providers to ensure diverse needs of survivors—health, legal, social, safety—are met in a timely and holistic manner so that they secure their right to a violence-free life. We recognise that unequal power relations between genders and between children and adults are at the heart of gender-based violence and violence against children. We therefore focus our efforts on reaching out to women, children (girls and boys), and gender and sexual minorities who are disproportionately affected by such violence. We also focus our efforts to ensure that our services are accessible to women and children living with disabilities.