This service is appropriate for everyone who lives in a situation of violence, but are not ready to take steps towards change; people who have noticed the first signs of domestic violence and need consultation; people victims of violence who need assistance in making a decision. The Help-line has a database of specialized assistance that people can take advantage of when facing specific difficulties. In a crisis situation, following a recent occurrence of violence, the Help-line consultants develop a security plan and refer the client to the Crisis Unit or to another appropriate programme. Most people call the Help-line after incidences of domestic violence, sexual violence, or trafficking. The Help-line also provides prevention information to young people planning to travel or work abroad, so they can avoid falling prey to traffickers.