The primary mission of the “116 000 Missing Children – Children in Distress” service is to listen to and support families of missing or distressed children. It assists families in cases of runaways, parental abductions in Luxembourg or abroad, and concerning disappearances of minors and young adults.

The 116 000 service also provides support to young people experiencing psychosocial distress. The service can offer assistance in the event of a runaway situation or provide support and guidance to help prevent a potential runaway.

In Luxembourg, the 116 000 service is operated by the National Children's office (ONE), a department of the Ministry of National Education, Children, and Youth, in collaboration with the Grand Ducal Police.

The 116 000 number is available 24 hours a day, 7 days a week. Calls are free of charge.