The SOS helpline provides free, anonymous, and confidential support to women and children who are survivors of domestic and gender-based violence. The service is available 24 hours a day, 7 days a week, including weekends and holidays. Support is provided by trained professionals with experience in working with victims of violence, ensuring a safe, respectful, and non-judgmental space for every caller. The helpline offers emotional support, crisis intervention, information on rights and available services, and guidance on safety planning. Callers can reach out at any stage, whether they are experiencing ongoing violence, have left an abusive situation, or are seeking advice and reassurance. The helpline aims to empower survivors, reduce isolation, and provide immediate support during moments of distress, while respecting each caller’s autonomy, anonymity, and individual needs.