Telefono Amico Italia works every day to give anyone in need the opportunity to express their suffering anonymously and confidentially, allowing each individual to rediscover their history and sense of purpose within society.

Telefono Amico Italia centers guarantee openness and confidentiality, safeguarding anonymity. The service is nondenominational and nonpartisan, and callers are free to maintain, interrupt, or re-establish contact.

Telefono Amico Italia volunteers believe in the importance of mutual listening; they are committed to developing self-awareness and caring for others in order to build positive and effective helping relationships.