The Afya Call Center is a national health helpline designed to support people of all ages, backgrounds, and communities across Tanzania by providing free, confidential, and reliable health information. Our service is accessible through both voice calls and SMS, ensuring that individuals—including youth, adults, pregnant women, caregivers, and people in remote areas—receive timely guidance that meets their needs.

We specialize in offering accurate information and counseling on a wide range of health areas, including Mental Health, Disease Outbreak, sexual and reproductive health (SRH), maternal and child health, mental health, non-communicable diseases, communicable diseases, nutrition, and general wellness. Our trained agents provide real-time support, help users understand symptoms, clarify health guidance, and offer referrals to nearby health facilities when needed. As part of our health promotion work, the Call Center also uses tools such as the Tunza Afya chart to empower callers to track healthy behaviors, strengthen self-care practices, and encourage positive behavior change. Whether someone is seeking medical advice, emotional support, or help navigating the health system, the Afya Call Center offers a safe space where they can ask questions and receive trusted assistance