Elterentelefon is a telephone counselling and information service that provides parents and other interested parties with fast, competent and anonymous support in the often difficult area of child-rearing. It offers parents, grandparents and anyone responsible for children and young people advice and counselling on parenting issues, as well as support and practical suggestions in stressful situations.
The focus is not on intervention, but on clarification, guidance, information and self-help. Elterentelefon provides an opportunity for exchanges between parents and their children or between parents and other support structures.
Your Elterentelefon counsellors are qualified and well-trained professionals and volunteers. All counsellors receive regular supervision and further training to support them in their counselling work.
The counselling language of the counselling service "Elterentelefon/Ecoute parents" is Luxembourgish, French, German. For English, please contact our Online Help at www.kjt.lu. English speaking parents, children and adolescents are here absolutely welcome. The counselling is free of charge, personal and confidential.
It goes without saying that, as with the Kanner-Jugendtelefon, all conversations on the Elterentelefon are anonymous and confidential. All counsellors are committed to maintaining this confidentiality.
Available nationwide in Luxembourg
Mon- Fri 9.00 am to 12.00 pm, Wednesday 17.00 pm to 20.00 pm.