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Hourglass (Safer Ageing) 24/7 Helpline



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About Hourglass (Safer Ageing) 24/7 Helpline

Hourglass works across the UK supporting victims of abuse, those concerned about an older person, families, carers and practitioners.

The Hourglass mission is simple: end the harm, abuse and exploitation of older people in the UK.

As the UK’s only charity focused on the abuse and neglect of older people, we staff a free-to-call 24/7 helpline. It’s an absolute lifeline for older men, women and their families suffering from the five forms of abuse: physical, psychological, financial, sexual or neglect.

When you reach out to us you will talk with one of our trained volunteers who are experienced in how to help people in your situation. They will listen to you, unpack your story and feelings, and work with you to help you through your challenges.

Where is Hourglass (Safer Ageing) 24/7 Helpline available?

Available nationwide in United Kingdom

Who does Hourglass (Safer Ageing) 24/7 Helpline support?


What languages does Hourglass (Safer Ageing) 24/7 Helpline support?


What can I talk to Hourglass (Safer Ageing) 24/7 Helpline about?

Accessibility notes

Hourglass is the only charity in England, Wales, Scotland and Northern Ireland working exclusively on elder abuse, and we provide knowledge, expertise and support to thousands of people every year. We work to protect, and prevent the abuse of, vulnerable older adults and by doing so we also protect other adults at risk of abuse. If you are worried for the welfare of an older person, you can call us for free on our 24/7 Helpline for confidential information, support and guidance. Our Helpline is open 24/7 – including weekends and bank holidays. Email, text and instant message options are currently only available during business hours, (Mon-Fri 9 to 5). Mobile number for the text service 07860 052906. Knowledge Bank: Chatbot: Hourglass Services | Hourglass ( Email: [email protected] Your number remains confidential and there is no charge. Texts from outside the UK will be charged at their standard international rate which will differ depending on location and service charges of your phone provider. The number will appear on your bill and in your phone records but will not be identified as Hourglass.

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