Individuals contacting the “Blue Line” Helpline receive free and confidential psychological support, as well as reliable information about possible responses to domestic violence. Consultants help callers understand their situation, strengthen their sense of safety, and plan further steps. They provide information on relevant legal regulations, available protective measures, the “Blue Cards” procedure, and options for obtaining legal or social assistance. Callers are also informed about local specialist services and support institutions, such as social welfare centers, crisis intervention centers, and non-governmental organizations that can offer direct, in-person assistance and continued support tailored to their needs.