The “Te Guío” helpline provides information, guidance, and orientation to children, adolescents, youth, and adults who have questions, concerns, or need support regarding situations related to harmful, inappropriate, or violent sexual behaviors involving or directed toward individuals under the age of 18.

The service addresses a wide range of situations, including behaviors that may cause emotional, psychological, or physical harm, situations that raise concern due to power imbalances, lack of consent, or developmental inappropriateness, as well as expressions of sexual violence in digital or offline contexts.

“Te Guío” does not replace judicial or emergency services, but offers a safe, non-judgmental space for information, reflection, and guidance, helping users better understand the situation they are facing and identify appropriate next steps.

The service is free of charge, confidential, and accessible from any internet-connected device, prioritizing care, prevention, and the protection of the rights and well-being of children and adolescents..