It can be difficult to know where to turn when you're struggling with your mental health. Whether you're going through a tough time, or you're concerned about a loved one, you can turn to a helpline or hotline for crisis counseling support. 4 helplines are available in London, England to help you.

If you have doubts about calling, that's normal. Learning more about helplines and what to expect can help you feel more confident to call.

What are helplines or hotlines?

Helplines, otherwise known as hotlines or crisis lines, offer free, confidential counseling support to people in emotional pain. Some offer support over the phone, and others over text message or online chat.

What kind of support do helplines offer?

Whether you need a listening ear, or help with what to do next, helpline staff can help. They will ask you questions to help you process your emotions or situation. They can also collaborate with you on what steps you might take to improve your situation, which can help you feel more in control and confident about the future.

Who will I talk to when I contact a helpline?

Helpline responders are often volunteers or counselors. They might also be peers who have had a similar life experience to the issue the helpline supports with. They are commonly trained in active listening and crisis counseling.

What topics do helplines and hotlines assist with?

Helplines offer free support to people who are experiencing mental health problems or an emotional crisis. Some helplines offer support for specific problems, such as suicide, domestic violence, abuse, anxiety, and depression, while others support particular types of people such as teenagers, children, the LGBTQ+ community or veterans. Some helplines support with any topic or issue, so you can talk to them about whatever you're going through.

Do helplines and hotlines support with thoughts of suicide?

Most countries have a suicide hotline or suicide prevention line (often called a lifeline or crisis line) available 24/7. These helplines provide compassionate support for people who might be having feelings of wanting to die or kill themselves. Commonly, suicide hotlines will also support anyone, regardless of what they are going through.

Will a helpline talk to me about someone I'm concerned about?

Helplines aren't just for the times when you need support. They can also be helpful if you're worried about someone else. When you contact a helpline for advice about someone you care about, they will talk with you about how you might support the person. This might look like support resources that person is able to access, or behaviors or actions you can take to help their situation.

I'm in London, England. What hotlines and helplines are available to me?

In London, England, there are 4 hotlines and helplines that support with a range of topics.

Today, there are over 2,000 helplines globally. Helplines offer support for a wide range of experiences and populations, but they all share the same objective: to assist people who are going through emotional pain or mental health struggles. You may think that your problem isn't significant enough, or that it's too much. These concerns are normal. Helpline responders are prepared to help no matter what you're going through.