Mermaids' helpline offers free, confidential and non-judgemental support via phone, email, text and web chat. We exist to help transgender, non-binary and gender diverse young people, their families and professionals who support them in the United Kingdom . Whatever's on your mind, we're here to listen.
When you reach out to us you will talk with one of our trained helpline team who are experienced in how to support people in your situation. They will listen to you, unpack your story and feelings, and work with you to help you through your challenges. We are here to provide support, information, signposting and can link you into some of our online and face to face groups and events for both young people and families. We are an accessible, welcoming and inclusive service and want to hear from you.
After hours: Text MERMAIDS to 85258 for crisis 24 hours service We have Language line for our telephone helpline so those where English is not their first language can contact the helpline and we can arrange an interpreter in their language. We also have access to Signvideo (signvideo.co.uk) so British Sign Language Users can sign via a free interpreter and speak to our helpline