If you're looking for free and quick mental health support, helplines can be a great option. In Taiwan, free crisis counseling support is available from 5 hotlines and helplines.

It's common to feel some anxiety about contacting a helpline. Learn more about what helplines offer so you can decide if it's right for you.

What is a helpline or hotline?

A helpline is a free, confidential counseling service available to anyone experiencing difficulties in their mental health, or worried about the mental health of someone they know. They are sometimes known as crisis lines or hotlines, and offer support over the phone, text message or chat. Some are available 24/7.

What kind of support do helplines offer?

Helpline responders support you by listening to you, helping you understand your emotions better, and working with you on a plan forward. Having a plan about what to do next can help you feel more in control.

Who will I talk to when I contact a helpline?

Helplines are usually staffed by counselors and volunteers who are trained in how to support people in an emotional crisis. Some helplines are also run by peers who have a similar life experience to the topic they provide support with.

What issues can I talk to a helpline about?

Some helplines support with specific issues, such as suicide, depression, anxiety, and abuse. Others support with specific demographics, such as the LGBTQ+ community, veterans or young people. So if you're looking for tailored support, you might be able to find a hotline specific to your problem. There are also helplines that support with any problem that’s causing you distress – no matter how small or big it seems to you.

What is a suicide hotline?

If you've had thoughts about harming yourself or even ending your life, there are suicide prevention hotlines that can help. These helplines, otherwise known as lifelines or crisis lines, are typically available to offer support 24/7. Most suicide hotlines also support with any topic that is on your mind, which means you don't have to be suicidal to contact them.

Will a helpline talk to me about someone I'm concerned about?

Yes. You can get in touch with a helpline if you're concerned about a loved one and don't know how to help. The helpline responder will talk with you about ways you can support the person you care about, including any available support networks and any actions or behaviours you can do to help them.

I'm in Taiwan. What hotlines and helplines are available to me?

In Taiwan, there are 5 hotlines and helplines that support with a range of topics.

The first helpline was set up in 1953. Today, there are over 2,000 helplines supporting with a wide variety of issues, experiences and demographics. Their shared desire to assist those going through emotional or mental distress binds them together. No matter what your problem is, talking to someone can help and helplines provide this vital service, for free.