The 116 123 line is the only free crisis line for adults in the Czech Republic. We provide remote crisis assistance to people 18+ and help in managing acute crisis situations 24/7. In addition to the crisis line, we also offer chat counseling. Chat 116 123 is open every working day from 1 p.m. to 6 p.m., Saturdays + Sundays + public holidays from 8 a.m. to 1 p.m. The primary goal of the service is to reduce the intensity of the crisis and prevent the crisis from further deepening. The secondary goal is to guide a person in crisis through a challenging life situation, offer effective solutions and support them in effectively resolving their situation.