If you are struggling with your mental health or concerned about a loved one, consider contacting a helpline for quick and free support. 10 helplines and hotlines are available in Japan.

It may seem scary to call. Knowing what to expect can help you feel more confident to access the free support that is available to you.

What are helplines or hotlines?

A helpline is a free, confidential counseling service available to anyone experiencing difficulties in their mental health, or worried about the mental health of someone they know. They are sometimes known as crisis lines or hotlines, and offer support over the phone, text message or chat. Some are available 24/7.

How will a helpline or hotline support me?

Helpline responders support you by listening to you, helping you understand your emotions better, and working with you on a plan forward. Having a plan about what to do next can help you feel more in control.

Who will I talk to when I contact a helpline?

Helpline responders are often volunteers or counselors. They might also be peers who have had a similar life experience to the issue the helpline supports with. They are commonly trained in active listening and crisis counseling.

What issues can I talk to a helpline about?

Some helplines support with specific issues, such as suicide, depression, anxiety, and abuse. Others support with specific demographics, such as the LGBTQ+ community, veterans or young people. So if you're looking for tailored support, you might be able to find a hotline specific to your problem. There are also helplines that support with any problem that’s causing you distress – no matter how small or big it seems to you.

Do helplines and hotlines support with thoughts of suicide?

Suicide prevention hotlines or lifelines are available in many countries. They exist to provide compassionate support to people who are feeling hopeless or are thinking of ending their lives. Suicide hotlines commonly support with all topics, which means they can help with any kind of problem, even if it's not suicide related. They are usually reachable at all hours of the day and night.

Can I contact a helpline for support with a person I'm worried about?

Yes. You can get in touch with a helpline if you're concerned about a loved one and don't know how to help. The helpline responder will talk with you about ways you can support the person you care about, including any available support networks and any actions or behaviours you can do to help them.

I'm in Japan. What hotlines and helplines are available to me?

In Japan, there are 10 hotlines and helplines that support with a range of topics.

Globally, there are over 2,000 helplines and hotlines, and the support they offer varies across topics and populations. What unites them is their shared aim to support people who are experiencing mental health distress or emotional pain. Helplines are there to assist you in a time of emotional pain, and to support those who may be noticing warning signs of an emotional crisis in those they care about.