Whether you're experiencing a mental health crisis or you're worried about a loved one's mental health, free help is available to you. In Perak, Malaysia, there are 2 helplines that support with a range of mental health or behavioral health concerns.
It’s normal to feel nervous about making the call. Learn here about what to expect.
A helpline – also called a hotline or crisis line – is a free counseling service where you can talk to a person for emotional support. The support offered is free and confidential and in some cases, available 24/7. Depending on the helpline, support may be offered over the phone, text message or online chat.
Helplines provide a judgment-free space for you to talk, unpack your burdens and receive support. Their support may take the form of active listening, help processing emotions, and working with you to determine meaningful next steps.
The people on the other end of a helpline or hotline are often counselors or volunteers who are trained in crisis counseling and active listening, and can offer you a safe space to talk freely about what's bothering you. Some helplines are staffed by peers who have some personal experience in the issue the helpline supports with.
Helplines are there for anyone who might be in need of free support for mental and behavioral health problems. If you are struggling with something specific, such as suicide, depression, anxiety, or domestic violence, there are often helplines that cater specifically to these issues. You may also be able to contact a helpline related to your demographic, such as helplines that are specifically for teenagers, veterans or the LGBTQ+ community. A lot of helplines provide support for a variety of mental and behavioral health issues, so you can talk with them about anything that is concerning you.
Most countries have a suicide hotline or suicide prevention line (often called a lifeline or crisis line) available 24/7. These helplines provide compassionate support for people who might be having feelings of wanting to die or kill themselves. Commonly, suicide hotlines will also support anyone, regardless of what they are going through.
Helplines aren't just for the times when you need support. They can also be helpful if you're worried about someone else. When you contact a helpline for advice about someone you care about, they will talk with you about how you might support the person. This might look like support resources that person is able to access, or behaviors or actions you can take to help their situation.
In Perak, Malaysia, there are 2 hotlines and helplines that support with a range of topics.
Globally, there are over 2,000 helplines and hotlines, and the support they offer varies across topics and populations. What unites them is their shared aim to support people who are experiencing mental health distress or emotional pain. Helplines are there to assist you in a time of emotional pain, and to support those who may be noticing warning signs of an emotional crisis in those they care about.
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