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Helplines in Wales.

You can also view nationwide helplines in the United Kingdom.

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LGBTQ+

The LGBT+ Cymru Helpline is a service that provides advice and support including a free of charge or reduced rates, counselling...


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Live Fear Free Helpline offers 24/7, free and confidential support over phone, text message (SMS) and online chat. We exist to...


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Adults

The Salvation Army Modern Slavery Referral Helpline is dedicated to providing 24/7, free and confidential support by phone. We...


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Adults
Women
Youth

Rape Crisis England & Wales Helplines is dedicated to providing free and confidential support over phone and online chat. We...


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Everyone

Beat Helpline offers free and confidential support by phone and online chat. We help everyone in Wales who may be experiencing...


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Men

National Male Survivor Helpline offers free and confidential support and information over phone, text message (SMS) and online...


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Everyone

Cruse Helpline provides free and confidential support and information by phone. We help everyone in Wales who may need...


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Kinship Advice Line is dedicated to providing free and confidential support and information by phone. We exist to help people...


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Men
Women

Abortion Recovery Care Helpline is dedicated to providing free and confidential support and information over phone. We are here...


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Pregnancy Loss Helpline provides free and confidential support over phone. We exist to help people in Wales who may be...


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Adults

Family Lives Helpline provides free and confidential support by phone. We help adults in Wales who may require support with...


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Dementia UK Admiral Nurse Helpline is dedicated to providing free, compassionate and confidential support over phone. We exist...


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Parents

The Gingerbread Single Parent Helpline provides free, compassionate and confidential support over phone and online chat. We...


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Parents

Kidscape Parent Advice Line is dedicated to providing free, compassionate and confidential support over phone. We help parents...


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Illustration of a man reclining in a hammock text messaging a suicide hotline, symbolizing online emotional support

Contact a hotline or helpline in Wales for free, confidential support

It can be difficult to know where to turn when you're struggling with your mental health. Whether you're going through a tough time, or you're concerned about a loved one, you can turn to a helpline or hotline for crisis counseling support. 22 helplines are available in Wales to help you.

It’s normal to feel nervous about making the call. Learn here about what to expect.

What is a helpline or hotline?

Helplines, also known as hotlines or crisis lines, exist to provide free, confidential help to anyone in need of emotional support. Some helplines offer their services over the phone, and others over text message or chat. Many are available 24/7.

What kind of support do helplines offer?

Helplines provide a judgment-free space for you to talk, unpack your burdens and receive support. Their support may take the form of active listening, help processing emotions, and working with you to determine meaningful next steps.

If I contact a helpline, who will I talk to?

The people on the other end of a helpline or hotline are often counselors or volunteers who are trained in crisis counseling and active listening, and can offer you a safe space to talk freely about what's bothering you. Some helplines are staffed by peers who have some personal experience in the issue the helpline supports with.

What issues can I talk to a helpline about?

Helplines offer free support to people who are experiencing mental health problems or an emotional crisis. Some helplines offer support for specific problems, such as suicide, domestic violence, abuse, anxiety, and depression, while others support particular types of people such as teenagers, children, the LGBTQ+ community or veterans. Some helplines support with any topic or issue, so you can talk to them about whatever you're going through.

Do helplines and hotlines support with thoughts of suicide?

Suicide prevention hotlines or lifelines are available in many countries. They exist to provide compassionate support to people who are feeling hopeless or are thinking of ending their lives. Suicide hotlines commonly support with all topics, which means they can help with any kind of problem, even if it's not suicide related. They are usually reachable at all hours of the day and night.

Can I contact a helpline for support with a person I'm worried about?

Helplines aren't just for the times when you need support. They can also be helpful if you're worried about someone else. When you contact a helpline for advice about someone you care about, they will talk with you about how you might support the person. This might look like support resources that person is able to access, or behaviors or actions you can take to help their situation.

I'm in Wales. What hotlines and helplines are available to me?

In Wales, there are 22 hotlines and helplines that support with a range of topics.

The first helpline was set up in 1953. Today, there are over 2,000 helplines supporting with a wide variety of issues, experiences and demographics. Their shared desire to assist those going through emotional or mental distress binds them together. No matter what your problem is, talking to someone can help and helplines provide this vital service, for free.


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