A statewide, toll-free telephone number available 24 hours a day, seven days per week, with language capability in all languages spoken by Medi-Cal members in the county. It providers Medi-Cal Members with information on how to access behavioral health services, including services required to assess whether medical necessity criteria are met, referrals to services, including for urgent conditions and medical emergencies, how to access services needed to treat a member’s urgent condition, how to use the member problem resolution and fair hearing process, and how to access the Provider Directory.