Tele MANAS

Tele MANAS offers 24/7 mental health care services in every Indian state, in regional languages. Tele-MANAS is organized as a two-tier system. Tier 1 will comprise the State Tele MANAS cells, which includes trained counsellors and mental health specialists. Tier 2 will comprise specialists at District Mental Health Programme (DMHP)/Medical College. The public can access the Tele MANAS helpline by dialing tollfree number or short code. This call will be an IVRS based audio calling only, with a timely auto-call back approach. Through the automated callback service, the caller will first be attended to by a trained counsellors. Based on the level of care required, the counsellor will either provide the care needed within their capabilities or refer the caller for specialist care.