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Helplines in Australia.

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Youth
Children

Kids Helpline, powered by yourtown, is Australia’s only free and confidential, 24/7 online and phone counselling service for...


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For 60 years, Lifeline has been connecting with Australians in need through crisis support and suicide prevention services –...


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Men

MensLine Australia offers free professional 24/7 telephone and online counselling support for men with concerns about mental...


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Everyone

Beyond Blue offers 24/7, free, compassionate and confidential support by phone and online chat. We are here to help everyone in...


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Adults

Suicide Call Back Service offers free professional 24/7 phone and online counselling support to people at risk of suicide,...


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Everyone

The Support Act Wellbeing Helpline is a free, confidential, 24/7 counselling service for anyone working in Australian music or...


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Indigenous support

Support for Aboriginal and Torres Strait Islander musicians, managers, crew and music workers by the Support Act Wellbeing...


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Everyone

SANE offers a range of free digital and telehealth support services for people over 18 years of age with complex mental health...


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Youth

eheadspace is dedicated to providing free and confidential support by phone and online chat. We are here to help youth in...


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Listening Ear provides free and confidential support and information by phone. We are here to help everyone in Australia who...


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Everyone

Wellways Helpline offers free and confidential support and information over phone. We exist to help everyone in Australia who...


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Indigenous support

Thirrili National Indigenous Postvention Service offers 24/7, free and confidential support and information by phone. We are...


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Everyone

1800RESPECT is dedicated to providing 24/7, free and confidential support and information by phone and online chat. We are here...


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Everyone

Alcohol & Drug Counselling Online provides a 24-hour telephone counselling, information and referral service for anyone in...


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Everyone

National Dementia Helpline provides free, compassionate and confidential support over phone and online chat. We are here to...


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Everyone

The National Alcohol and Other Drug Hotline provides 24/7 free and confidential information and support to those impacted by...


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Everyone

Butterfly Foundation offers free, compassionate and confidential support by phone and online chat. We support everyone in...


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LGBTQ+

QLife provides free and confidential support and information over phone and online chat. We help the LGBTIQ+ community in...


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Adults

Blue Knot Helpline and Redress Support Service provides free and confidential trauma-informed counselling, support and...


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Adults

Griefline is a national not-for-profit organisation that supports anyone experiencing grief, providing a compassionate space...


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Veterans

Open Arms – Veterans & Families Counselling (formerly VVCS) is Australia’s leading provider of high quality mental health...


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Adults
Seniors

Don't bottle it up, mate! If you're struggling with your mental health, call or text TIACS today on 0488 846 988 Mon-Fri 8am -...


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Seniors

The G'day Line is a free national telephone support service for older Australians provided by Griefline. The service aims to...


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Everyone
Parents

PANDA (Perinatal Anxiety and Depression Australia) offers free and confidential support and information by phone. We exist to...


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Parents
Youth

Canteen provides specialist support for young people aged 12-25 and their parent/carers impacted by cancer. Counselling is...


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Illustration of a man reclining in a hammock text messaging a suicide hotline, symbolizing online emotional support

Free hotlines and helplines in Australia

If you're looking for free and quick mental health support, helplines can be a great option. In Australia, free crisis counseling support is available from 25 hotlines and helplines.

It’s normal to feel nervous about making the call. Learn here about what to expect.

What is a helpline or hotline?

Helplines, also known as hotlines or crisis lines, exist to provide free, confidential help to anyone in need of emotional support. Some helplines offer their services over the phone, and others over text message or chat. Many are available 24/7.

What kind of support do helplines offer?

Whether you need a listening ear, or help with what to do next, helpline staff can help. They will ask you questions to help you process your emotions or situation. They can also collaborate with you on what steps you might take to improve your situation, which can help you feel more in control and confident about the future.

If I contact a helpline, who will I talk to?

When you call a helpline, you'll connect with a volunteer or counselor, or sometimes with a peer with similar experience to the topic of the helpline. They are often trained and experienced in active listening or crisis counseling. This means they know how to help people in your situation.

What topics do helplines and hotlines assist with?

Helplines offer free support to people who are experiencing mental health problems or an emotional crisis. Some helplines offer support for specific problems, such as suicide, domestic violence, abuse, anxiety, and depression, while others support particular types of people such as teenagers, children, the LGBTQ+ community or veterans. Some helplines support with any topic or issue, so you can talk to them about whatever you're going through.

Do helplines and hotlines support with thoughts of suicide?

In most countries, there is access to a suicide hotline number that you can call if you're having thoughts about wanting to die or ending your life. Suicide hotlines, often called lifelines or crisis lines, are usually accessible 24/7. Many suicide hotlines also support with all topics.

Will a helpline talk to me about someone I'm concerned about?

Helplines aren't just for the times when you need support. They can also be helpful if you're worried about someone else. When you contact a helpline for advice about someone you care about, they will talk with you about how you might support the person. This might look like support resources that person is able to access, or behaviors or actions you can take to help their situation.

I'm in Australia. What hotlines and helplines are available to me?

In Australia, there are 25 hotlines and helplines that support with a range of topics.

Today, there are over 2,000 helplines globally. Helplines offer support for a wide range of experiences and populations, but they all share the same objective: to assist people who are going through emotional pain or mental health struggles. You may think that your problem isn't significant enough, or that it's too much. These concerns are normal. Helpline responders are prepared to help no matter what you're going through.


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