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Helplines in New Zealand.

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Youth
Children

Youthline offers 24/7, free and confidential support and information over phone, text message (SMS) and online chat. We are...


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Online Chat

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1737 counsellors provide free, confidential, professional support. When someone texts or calls 1737 a counsellor will work with...


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Lifeline offers 24/7, free and confidential support over phone and text message (SMS). We support everyone in New Zealand who...


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Depression Helpline provides 24 hours a day, 7 days a week, free and confidential support by phone and text message (SMS) from...


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Samaritans offer a day and night caring listening service for all callers. Our volunteer listeners are trained to help callers...


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Are you a music person or someone working in the Aotearoa New Zealand music industry who’s feeling as though things aren’t...


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Youth
Children

0800 What's Up provides free, compassionate and confidential support over phone and online chat. We are here to help youth in...


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Online Chat

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Adults
Everyone

Rural Support Trusts have local, rural people who know from experience that pressures can mount up. Our networks and training...


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Youth

The Lowdown is a space created with rangatahi, for rangatahi. Find support here for your hauora (wellbeing), identity, culture...


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Suicide Crisis Helpline offers 24/7, free, compassionate and confidential support by phone. We help everyone in New Zealand who...


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Adults

Manaaki Tāngata | Victim Support is here 24/7 for people directly affected by crime, suicide and traumatic events, including...


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0800 ANXIETY Helpline is a free 24/7 national service (across Aotearoa New Zealand) to support and empower those experiencing...


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Adults

Asian Family Services offers free, compassionate and confidential support over phone. We are here for adults in New Zealand who...


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Indigenous support

0800 OLA LELEI (0800 652 535) is a free national Pacific helpline anyone can call if they are feeling worried, stressed or...


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Adults
Men

Prostate Cancer Foundation NZ offers free and confidential support by phone. We are here to help adults, men in New Zealand who...


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Everyone

Safe to talk is the fully Government funded 24x7 professional helpline (run by Whakarongorau Aotearoa). If it's an emergency...


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Alcohol Drug Helpline offers 24/7, free and confidential support by phone, text message (SMS) and online chat. We are here for...


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Online Chat

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Quitline provides 24/7, free, successful, non-judgemental and confidential support over phone, webchat, text message (SMS), and...


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Gambling Helpline offers 24/7, free, professional and confidential support over phone, text message (SMS) and online chat. We...


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Everyone

Shine offers 24/7, free, compassionate and confidential support over phone and online chat. We are here for everyone in New...


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Women's Refuge provides free and compassionate support over the phone. Through our crisis line, we are here to help you 24...


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Online Chat

Indigenous support

Māori Gambling Helpline offers 24/7, free, professional and confidential support by phone, text and online chat. When you...


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Online Chat

Indigenous support

Vai Lelei Pasifika Gambling Helpline is dedicated to providing 24/7, free, compassionate and confidential support by phone,...


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Everyone

Family Violence Information Line is dedicated to providing free and confidential support and information by phone. We are here...


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Everyone

Te Puna Oranga 24 hour Phone Manaaki offers 24/7, free, compassionate and confidential support over phone. We are here to help...


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Shakti Crisisline offers 24/7, free and confidential support over phone. We exist to help everyone in New Zealand who may be...


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Oranga Tamariki (Ministry for Children) Helpline offers 24/7, free and confidential support over phone. We exist to help...


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LGBTQ+

OutLine provides free, compassionate and confidential rainbow peer-support over phone and online chat. We exist to help...


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LGBTQ+
Women
Youth
+1 more

DECIDE is Aotearoa New Zealand’s National Abortion Telehealth Service. It's funded by Manatū Hauora Ministry of Health and run...


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Adults

Problem Gambling Foundation - PGF Services provides free, compassionate and confidential support over phone, text message (SMS)...


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Online Chat

LGBTQ+
Youth

RainbowYouth provides free, compassionate and confidential support. We exist to help people in New Zealand who may be...


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Everyone

Vagus Centre is dedicated to providing free, compassionate and confidential support by phone. We help everyone in New Zealand...


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Seniors

Free, confidential 24/7 helpline for seniors who are experiencing abuse. Elder abuse might look like violence or assault,...


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Parents
Youth
Children

Parent Help is a non-profit organisation supporting parents and adults raising children in New Zealand to build strong and...


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Illustration of a woman messaging a crisis counselor, with chat bubbles and shapes extending from her phone

Contact a hotline or helpline in New Zealand for free, confidential support

Whether you're experiencing a mental health crisis or you're worried about a loved one's mental health, free help is available to you. In New Zealand, there are 34 helplines that support with a range of mental health or behavioral health concerns.

Feeling hesitant to reach out is completely normal. Knowing what to expect can help you feel more comfortable.

What is a helpline or hotline?

Helplines, also known as hotlines or crisis lines, exist to provide free, confidential help to anyone in need of emotional support. Some helplines offer their services over the phone, and others over text message or chat. Many are available 24/7.

What kind of support do helplines offer?

Helpline responders support you by listening to you, helping you understand your emotions better, and working with you on a plan forward. Having a plan about what to do next can help you feel more in control.

If I contact a helpline, who will I talk to?

Helplines are usually staffed by counselors and volunteers who are trained in how to support people in an emotional crisis. Some helplines are also run by peers who have a similar life experience to the topic they provide support with.

What issues can I talk to a helpline about?

Helplines are there for anyone who might be in need of free support for mental and behavioral health problems. If you are struggling with something specific, such as suicide, depression, anxiety, or domestic violence, there are often helplines that cater specifically to these issues. You may also be able to contact a helpline related to your demographic, such as helplines that are specifically for teenagers, veterans or the LGBTQ+ community. A lot of helplines provide support for a variety of mental and behavioral health issues, so you can talk with them about anything that is concerning you.

Do helplines and hotlines support with thoughts of suicide?

Suicide prevention hotlines or lifelines are available in many countries. They exist to provide compassionate support to people who are feeling hopeless or are thinking of ending their lives. Suicide hotlines commonly support with all topics, which means they can help with any kind of problem, even if it's not suicide related. They are usually reachable at all hours of the day and night.

Will a helpline talk to me about someone I'm concerned about?

When a friend or family member is going through a mental health crisis, it can be difficult to know how to help. Helplines will offer advice on how you can best support your loved one, whether that be through ways you can support them or outside support they may be able to get.

I'm in New Zealand. What hotlines and helplines are available to me?

In New Zealand, there are 34 hotlines and helplines that support with a range of topics.

Globally, there are over 2,000 helplines and hotlines, and the support they offer varies across topics and populations. What unites them is their shared aim to support people who are experiencing mental health distress or emotional pain. Helplines are there to assist you in a time of emotional pain, and to support those who may be noticing warning signs of an emotional crisis in those they care about.


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